Welcome to the "tesmobili.shop" website (hereinafter referred to as the "Site"). Please review this user agreement (hereinafter referred to as the "Agreement") before using the Site. Your use of the Site signifies your complete and unconditional agreement with the terms of this Agreement. If you do not agree with any of the terms of the Agreement, please exit the Site immediately.
1. Product Catalog and Prices
1.1. The Site presents a product catalog with prices and descriptions for informational purposes.
1.2. The prices listed on the Site are not final and may be changed without prior notice.
2. Order Confirmation
2.1. After selecting products and filling out the order form on the Site, one of our managers will contact you to confirm the availability of the product and clarify order details, such as quantity, color, country, and city of delivery.
2.2. After confirming all details, one of our managers will prepare and send you a proforma invoice for payment via messenger or another convenient means of communication.
2.3. Collaboration Terms: Made-to-Order Products
2.3.1. Order Acceptance
2.3.1. We proudly accept orders for made-to-order products, providing you with the opportunity to get exactly what you need. However, please note that the estimated delivery time for products to the warehouse in Romania and Ukraine may be adjusted in case of force majeure circumstances.
2.3.2. Advance Payment
2.3.2. To secure the reservation of the required quantity of made-to-order products, a minimum advance payment is mandatory. This allows us to reserve the products and prepare for their delivery to you.
2.3.3. Delivery Time Changes
2.3.3. We fully understand the importance of adhering to delivery schedules and commit to timely inform customers of any delays. However, in case of delays, the customer has the right to decide whether to wait for the products or cancel the order. It is important to emphasize that in case of cancellation, we guarantee a full refund of the advance payment.
2.3.4. Force Majeure Events
2.3.4. Considering complex geopolitical circumstances, such as the COVID-19 pandemic, armed conflicts, and wars, we provide customers with only approximate delivery dates for products. We make every effort to minimize the impact of force majeure circumstances on order fulfillment, but detailed order processing conditions in such contexts will be discussed individually with each customer.
These terms provide complete transparency and clarity in the relationship between us and our customers while also ensuring reliable protection of the seller's interests. We value your trust and aim for long-term and successful cooperation.
3. Disclaimer
3.1. We do not take responsibility for possible errors or inaccuracies in the description of products and prices on the Site.
3.2. We reserve the right to refuse to fulfill an order in case of the unavailability of products in stock, the impossibility of order fulfillment, or other justified reasons. In such cases, we will contact you to discuss further actions.
3.3. Please note that only the proforma invoice issued by us and sent to you via messenger or other convenient means of communication is the official document for order payment.
4. Payment Methods
4.1. We accept payments exclusively to our bank account with the provided IBAN. The account details will be provided in the proforma invoice issued by us.
5. Final Provisions
5.1. This Agreement may be amended by us at any time without prior notice. The updated version of the Agreement becomes effective upon its publication on the Site.
5.2. By using our Site, you agree to the terms of this Agreement.
If you have any questions or need additional information, please contact our customer support.
Thank you for using the "tesmobili.shop" website!
Effective date: January 1, 2023.