Return
We offer a period of 14 calendar days from the moment of receipt of the package, during which you can notify us of your intention to return. You just need to notify us by email, retur@tesmobili.shop or phone number +40732290966.
Return conditions:
Return of goods of proper quality:
- Categories of goods that can be returned: Good quality goods that do not have signs of wear and their components.
- Terms and conditions of return: Within 14 calendar days from the moment of receipt of the package, you can notify us of your intention to return the product of proper quality.
- Return procedure: The return of the product of proper quality is carried out on the condition that it has no signs of wear and is in the production packaging. You must notify us of your intention to return the product by e-mail at retur@tesmobili.shop or by calling +40732290966. After contacting us, you will receive instructions on the details of the return procedure.
- Physical location for returns: Good quality goods can be returned at the showroom in Odessa (6 Element shopping center) or Bucharest (22D Virtucii Street), depending on the country in which you purchased the product.
- Payment methods: Refunds are made exclusively through the bank account from which the goods were paid for.
Payment methods:
When placing an order on our website or through another communication channel, payment options will be available to you.
Return of goods of inadequate quality:
Categories of goods that are not subject to return:
- In accordance with the law, goods of inadequate quality may be returned and exchanged. They include goods with defects, damage during transport or other defects.
- Terms and conditions of return: If you have received a product of inadequate quality, you must notify us when you receive the product, if the delivery was by a transport company. We will provide a procedure for the return or exchange of goods of inadequate quality, or there will be an opportunity to file a complaint with the transport company for compensation.
- Return procedure: To return a product of inadequate quality, contact us by e-mail at retur@tesmobili.shop or by phone +40732290966. We will provide you with return instructions and information.
- Physical location for returns: Normally, goods of poor quality can be returned to our address, which we will provide to you in the return communication process.
- Refund terms and conditions: After receiving the returned item and checking its condition, we will issue a refund to your bank account. Transport costs for returning goods of inadequate quality are usually covered by the buyer.